The Care Quality Commission
  • Doctor
  • GP practice

Doctors Quayle, Rajagopal, Payne & Fox Also known as Netherfield Houes Surgery

Overall: Good read more about inspection ratings

Station Road, Seghill, Cramlington, Northumberland, NE23 7EF (0191) 237 0643

Provided and run by:
Doctors Quayle, Rajagopal, Payne & Fox

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Doctors Quayle, Rajagopal, Payne & Fox on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Doctors Quayle, Rajagopal, Payne & Fox, you can give feedback on this service.

11 January 2020

During an annual regulatory review

We reviewed the information available to us about Doctors Quayle, Rajagopal, Payne & Fox on 11 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

8 November 2018

During a routine inspection

This practice is rated as good overall. (Previous rated, comprehensive inspection – 1 July 2015 – rating – good).

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Doctors Quayle, Rajagopal, Payne and Fox on 17 October and 08 November 2018, as part of our inspection programme.

At this inspection we found:

  • The practice had systems to keep patients safe and safeguarded from abuse.
  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care and treatment they provided. They ensured that care and treatment was delivered according to evidence- based guidelines.
  • The service was very patient focussed and staff were committed to the delivery of high standards of care. This was supported by the outcome of the 2018 national GP Patient Survey, in which the practice performed higher than most of the local clinical commissioning group averages and all the national averages.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients could access care and treatment from the practice within an acceptable timescale for their needs.
  • The provider’s strategies and supporting action plans for improving the care and treatment they provided were challenging and innovative.
  • Effective governance arrangements were in place.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation. The practice actively used performance information to drive improvement.

The areas where the provider should make improvements are:

  • In line with national guidance, maintain appropriate records of the distribution of pre-printed prescription form stock within the practice.
  • Review the practice’s overall risk health and safety assessment, to make sure it covers all potential areas of risk and how they should be managed, including the reasons for not stocking suggested emergency medicines.
  • Introduce a planned programme of clinical audit.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

1 July 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Doctors Quayle, Rajagopal, Payne & Fox on 1 July 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for the following population groups: Older people; People with long-term conditions; Families, children and young people; Working age people (including those recently retired and students); People whose circumstances may make them vulnerable; People experiencing poor mental health (including people with dementia).

Our key findings were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice scored very highly in relation to access in the National GP Patient Survey. The most recent results (January 2015) showed 86% (compared to 73% nationally and 76% locally) of respondents were able to get an appointment or speak to someone when necessary.
  • The practice offered pre-bookable appointments each Saturday morning with a GP, which improved access for patients who worked full time.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure in place and staff felt supported by management. The practice proactively sought feedback from staff and patients, which they acted on. For example, opening hours had been revised following a patient survey.
  • Staff throughout the practice worked well together as a team.

We saw an area of outstanding practice including:

  • The practice worked closely with a local carer’s service (Carers Northumberland). This had resulted in a member of staff from the practice being nominated as the ‘Champion for Carers’ within the practice. The practice had arranged for the local carers service to visit the surgery each month to provide information for patients about carers. This had resulted in an increase in the number of patients registered as carers; the number had more than doubled from seven in September 2014 to 15 on the day of the inspection.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

  • Consider which staff are to carry out chaperoning duties; and ensure they have received appropriate training and been subject to Disclosure and Barring (DBS) checks;
  • Take steps to ensure staff have received appropriate training on safeguarding children.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice