Updated 15 August 2019
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.
Inspection team
The inspection was conducted by one inspector and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.
Service and service type
This service is a domiciliary care agency. It provides personal care to people living in their own homes.
The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
The first day of this inspection was unannounced. We made arrangements with the registered manager to return to complete the inspection.
Inspection activity started on 23 July and ended on 29 July 2019. We visited the office location on 23 and 24 July 2019 to see the registered manager and care coordinator; and to review care records, policies and procedures. On 26 and 29 July 2019, we conducted telephone calls to people and their relatives who had agreed to feedback to us.
What we did before the inspection
We reviewed the information we had about Adjuvo (North Tyneside) since their registration. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.
During the inspection
At the site visit, we spoke with the registered manager and care coordinator. We reviewed four people’s care records. We looked at information kept regarding the management of the service. This included three staff records and records related to the quality and safety of the service.
We spoke with two people who received personal care and support and five relatives.
We emailed all care staff for their feedback and to ask questions about their skills and knowledge. We received three responses. We also received feedback from a local authority commissioning officer and eight social workers/care managers who worked in partnership with the service.