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Archived: Adjuvo (North Tyneside) Support for Living Ltd Good

The provider of this service changed - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 15 August 2019

About the service

Adjuvo (North Tyneside) Support for Living Ltd is a domiciliary care agency which provides personal care to 50 older people living in their own home.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People felt very safe with the support they received from consistent staff, who knew them well. People’s care needs were assessed, and risks were reduced.

There had been no accidents, serious incidents or complaints made about the service. Minor incidents were recorded and acted upon to prevent repeat occurrences. People were satisfied with the service they received.

People were well cared for in their own home by staff who provided reliable, high-quality, person-centred care. People’s privacy and dignity were upheld, and staff were kind and respectful towards people and their families. People were encouraged to be independent and were involved in creating their care plans and making decisions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered manager had developed a good working relationship with external professionals to ensure people received any additional support they needed to achieve good outcomes. The service was flexible and could easily be altered to meet people's varying needs and wishes.

The safety and quality of the service was thoroughly monitored through checks and audits. The registered manager strived to achieve high standards through continuous improvements to the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 1 August 2018 and this is the first inspection.

Why we inspected

This was a planned inspection based on our inspection schedule.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 15 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 15 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 15 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 15 August 2019

The service was well-led.

Details are in our well-led findings below.