Oakwood Medical Centre

On this page

• Overview
• Learning culture
• Safe systems, pathways and transitions
• Safeguarding
• Involving people to manage risks
• Safe environments
• Safe and effective staffing
• Infection prevention and control
• Medicines optimisation

We looked for evidence people were protected from abuse and avoidable harm. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 72 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Learning culture during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safe systems, pathways and transitions during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Safeguarding during this assessment. The score for this quality statement is based on the previous rating for Safe.

We did not look at Involving people to manage risks during this assessment. The score for this quality statement is based on the previous rating for Safe.

The service detected and controlled potential risks in the care environment. They made sure equipment, facilities and technology supported the delivery of safe care.

Staff and leaders completed or commissioned health and safety risk assessments and audits to ensure they had identified and addressed all risks. The provider demonstrated that checks of the safety of equipment were carried out. We noted that emergency medication and equipment was checked monthly whereas the National Institute for Clinical Excellence recommends this should be checked weekly.

Staff had undertaken training in health and safety related topics such as fire safety and manual handling. The service had a business continuity plan which was regularly reviewed and outlined how the service should continue to operate in the event of a disruption.

The service made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. They worked together well to provide safe care that met people’s individual needs.

The service employed a range of clinical and non-clinical roles, which included GPs, nurses and a health care assistant. They supported staff to develop, and at the time of the assessment a practice nurse was training to become an advanced nurse practitioner, and the health care assistant was training to be a nurse associate. Leaders ensured staff were up to date with their training which the service had deemed mandatory and operated within their agreed areas of competence.

The service followed safe recruitment procedures overall when employing staff. This included identity checks, review of qualifications and a criminal records check. The system to monitor recruitment records to ensure written references were consistently obtained needed improvement.

The service assessed and managed the risk of infection and had a process to share concerns with appropriate agencies promptly.

During our onsite visit, a sample of the service's premises and a sample of the equipment we reviewed was noted to be visibly clean. The service had cleaning schedules available, which outlined how staff should clean the building and its equipment.

The service’s infection prevention and control lead conducted regular audits to ensure compliance and took action where necessary to mitigate any identified risks. We found that a more detailed IPC audit could be put in place to capture the detail of the audits undertaken by the IPC lead. This was addressed during the assessment. Personal protective equipment was in sufficient supply and located appropriately around the premises. Staff had completed relevant training in infection prevention and control.

We did not look at Medicines optimisation during this assessment. The score for this quality statement is based on the previous rating for Safe.