The Care Quality Commission
  • Doctor
  • GP practice

The Green Surgery Also known as The Green & Fir Road Surgeries

Overall: Good read more about inspection ratings

1b The Green, Twickenham, Middlesex, TW2 5TU (020) 8894 6870

Provided and run by:
Dr Archana Sood, Dr Rosemary Elizabeth Sorley

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Green Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Green Surgery, you can give feedback on this service.

25 June 2019

During an annual regulatory review

We reviewed the information available to us about The Green Surgery on 25 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

23 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Green and Fir Road Surgeries on 23 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events which most staff were aware of.
  • Risks to patients were assessed and well managed with the exception of those relating to the practice’s ability to respond to a medical emergency.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand; however, there was no information about making a complaint displayed in the waiting area at the Fir Road site.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

  The areas where the provider should make improvement are:

  • Ensure that all staff are aware of the process for reporting and recording incidents.

  • Ensure  all staff complete training updates within recommended timescales.

  • Ensure that language translation services are advertised to patients.

  • Ensure that information about how to complain is available to patients at both sites.

  • Ensure that they identify all patients who are carers.

  • Ensure that there is provision for patients to access a male GP.

  • Review their risk mitigation plan with regards to their access to a defibrillator to ensure that it is sufficiently robust.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice