Background to this inspection
Updated
6 December 2018
We inspected Hampton Surgery, Fentham Hall, Marsh Lane, Hampton-in-Arden, Solihull, West Midlands, B920AH on 18 October 2018 as part of a comprehensive inspection.
The practice is in the village of Hampton in Arden and is well established in the surrounding villages of Bickenhill and Barston with a registered patient list size of approximately 3100 patients. The practice also serves around 150 temporary residents in four local sites for travellers.
We reviewed the most recent data available to us from Public Health England which showed that the practice is located in one of the least deprived areas in Solihull though it has amongst its patient population a large local traveller community.
The practice has an above average patient population who are aged 65 years and over and an above average patient population with caring responsibilities in comparisons to other practices across England.
There are three GPs working at the practice two GP partners, both male and a female salaried GP. The practice employs two practice nurses and a phlebotomist. There are also five administrative staff and a practice manager. The practice also has good support from the CCG pharmacist.
The practice is a training practice for GP registrars (fully qualified doctors who wish to become general practitioners), Foundation Doctors and for medical students.
The practice is open Mondays, Tuesdays, Wednesday and Fridays between 8:30am and 1pm and 2.30pm until 6pm. The practice is open on Thursdays from 8:30am to 1pm. However, patients have access to a GP via a mobile number during core hours. There is an extended hours service available and patients can access appointments Monday to Friday 6.30pm to 8pm and on Saturdays and Sundays between 8am and 11am. The appointments are provided through a hub at Blossomfield Surgery, 308 Blossomfield Rd, Solihull B91 1TF. The service is for pre-bookable appointments only which are booked through the practice.
The practice has opted out of providing out-of-hours services to their own patients. This service is provided by ‘Badger’ the external out of hours service contracted by the clinical commissioning Group (CCG).
The practice website can be viewed at www.hamptonsurgery.co.uk
Updated
6 December 2018
This practice is rated as Good overall. (Previous rating November 2014 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Hampton Surgery on 18 October 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- There was clearly defined and embedded systems, processes and practices in place to keep people safe and safeguarded from abuse and for identifying and mitigating risks of health and safety.
- The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence based guidelines and best practice.
- The practice worked proactively with other organisations to ensure patients had access to a range of services to support their health and wellbeing.
- The practice continued to support the local traveller community to maintain trust and relationships to encourage them to access health care.
- The practice had Armed Forces Veteran friendly accreditation.
- The practice had close links with the local lunch club organised by the local Fentham trust. The practice staff attended the group to check on elderly patients and to offer the seasonal flu vaccination.
- There was a well organised and loyal practice team.
- The practice achieved consistently higher than average scores in the national GP patient survey.
- Patients told us that staff treated them with compassion, kindness, dignity and respect and involved them in decisions about their care and treatment.
- Patient feedback on the level of care and treatment delivered by all staff was very positive.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- There were clear responsibilities, roles and systems of accountability to support effective governance.
- Continuous learning and improvement was actively encouraged at all levels of the organisation.
We saw one area of outstanding practice:
The practice nurse was instrumental in creating a hub based service for treating leg ulcers across Solihull. This had produced marked improvements in both patient outcomes and compliance to treatment pathways which achieved healing rates close to those patients treated in hospital. The practice had supported the nurse in order to achieve this with the initial research and ongoing provision of the service.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.