During the inspection we visited the main practice in Barton upon Humber and a branch of the practice at Goxhill, both of which hold surgeries each day Monday to Friday.
Patients spoken with told us staff asked their permission before treatment or examinations or were carried out. Consent forms were completed for invasive procedures such as minor surgery. Comments included, 'Doctors always ask for consent and give good explanations of treatment.'
Patients told us they were happy with the care and treatment they received but some had on-going issues with accessing an appointment. Comments included, 'I am happy here, I think they do a good job' and 'It's not easy to get an appointment and you can't book in advance.'
We found the practice to be clean and tidy. There were systems in place to prevent and control the spread of infection. Patients told us staff wore gloves when required and said, 'The building is smashing and very clean.'
We found the practice managed medicines well, which ensured patients were dispensed their medicines safely and as prescribed.
We found staff had access to training and were supported in their roles by GPs, nurses and the practice manager. Comments from staff included, 'The team leader is always there for me and the practice manager and doctors always support me' and 'The practice is very good about planning training and supporting staff.'
We found there were systems in place to monitor the quality of the service provided to patients. This included audits and surveys to obtain patient's views so that improvements could be made.