You are here

Dr P Taylor and Partners Good Also known as Hanham Health

Inspection Summary


Overall summary & rating

Good

Updated 25 February 2019

This practice is rated as Good overall. (Previous inspection - 21 April 2015: Rating Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr P Taylor and Partners on 23 January 2019 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risks to patients and staff. When incidents occurred, the practice learned from them and improved their processes.
  • The practice proactively monitored the effectiveness and appropriateness of the care it provided to ensure treatment was appropriate.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they could access care when they needed it.
  • The practice continuously reviewed the needs of its patient population and adapted processes to improve services for its population.

We found area of outstanding practice:

  • The practice used a clinical tool to identify older patients who were living with moderate or severe frailty. There was a multidisciplinary virtual assessment used to identify and plan for the care needs of patients who were frail and at risk of admission to hospital. This holistic approach enabled a number of professionals from health and social care backgrounds to undertake a thorough assessments at one time and therefore plan care at one point in time. We were provided with examples of two patients who had been repeatedly admitted to hospital. The virtual assessment and resulting plan has prevented further admissions.

There were areas where the provider should consider making improvements:

  • Review the recording of staff information including training and registration with professional bodies.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good