Normanby House

Updated 17 February 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control (IPC) practice is safe and that services are compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 19 January 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 17 February 2022

About the service

Normanby House is a care home providing personal care for up to 25 people, some of whom were living with dementia. When we visited 25 people were using the service.

People’s experience of using this service and what we found

People enjoyed the family atmosphere the staff and managers had created at the service. People were encouraged to develop and maintain friendships with the people they lived with and staff. Staff had gathered information about people’s life histories to aid them to develop positive relationships. People felt well cared for by staff who knew them well. People were supported to be independent and to share their opinions which were listened to and respected. People’s feelings of wellbeing were very high because of this. Relatives and visiting professionals also felt the warmth and compassion displayed by staff towards people as they cared for them.

The staff team had been inducted, supported and trained which enabled them to care for people safely and in a person-centred way. Staff understood their roles clearly and they knew what was expected of them.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The environment was homely. People enjoyed access to a garden and were supported to access the community to take part in local activities. People told us they were offered a wide variety of activities to take part in if they chose this.

Peoples health was well managed with the input of professionals where required. Relatives and people were fully involved in making decisions about their own health and care. They were also kept up to date. Where people required support at the end of life, this was delivered with compassion and kindness to people and also to their relatives.

The registered manager carried out a range of checks to ensure staff delivered high-quality person-centred care and that people were safe. The provider had started to take a more active role in checking the safety and quality of the service. They were aware their checks needed to be more robust and agreed to do this in the future.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

At the last inspection we gave the service a rating of good (published 15 December 2017). Since this rating was awarded the registered provider of the service has changed. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected

This was a planned inspection following the registration of the new provider.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.