• Doctor
  • GP practice

The Medical Centre Also known as Drs Uppal & Partners

Overall: Good read more about inspection ratings

2-4 West End Road, Southall, Middlesex, UB1 1JH (020) 8843 2000

Provided and run by:
Drs Uppal and Partners

Latest inspection summary

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Background to this inspection

Updated 16 January 2017

The Medical Centre is located in the London Borough of Ealing. The practice is part of another location that has a separate CQC registration but are both under one GMS contract with the Hammersmith and Fulham CCG. For data reporting purposes the two practices have one reporting system and the intelligence monitoring reflects both locations.

The practice operates from a purpose built building.

The practice provides a general practice service to around 4,266 patients. The practice is registered as a partnership with the Care Quality Commission (CQC) to provide the regulated activities of: treatment of disease, disorder or injury; diagnostic and screening procedures; family planning services; surgical procedures and maternity and midwifery services.

The practice has a General Medical Services (GMS) contract (a contract between NHS England and general practices for delivering general medical services and is the commonest form of GP contract) and provides a full range of essential, additional and enhanced services including maternity services, child and adult immunisations, family planning and sexual health services.

The practice has a female and a male GP partner and employs two salaried GPs, working a total of seventeen sessions amongst them. The practice has a full time practice manager; a business, manager who works across both sites; a part time practice nurse two health care assistants; the rest of the practice team consists of six administrative staff consisting of medical secretaries, reception staff, clerks and a typist.

The practice was currently open five days a week from 8am-7:30pm on Mondays and Fridays. On Tuesdays and Thursday the practice is open from 8am-7pm. On Wednesday the practice is open from 9:30am-2pm. Consultation times were from 8am until 2pm and 4pm until 6:30pm. In addition to pre-bookable appointments that can be booked two weeks in advance, urgent appointments are also available for people that need them.

When the practice is closed, the telephone answering service directs patients to contact the out of hours provider.

Overall inspection


Updated 16 January 2017

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Medical Centre on 22 November 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows;

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should are:

  • Maintain the safe storage of prescription pads kept in the nurses room during their absence.

  • Ensure they continue their efforts to improve cervical smear uptake.

  • Improve the identification of patients who are carers and the support offered to them by the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

People with long term conditions


Updated 16 January 2017

The practice is rated as good for the care of people with long-term conditions.

  • Nursing staff had lead roles in chronic disease management and patients at risk of hospital admission were identified as a priority.

  • Longer appointments and home visits were available when needed.

  • Performance for diabetes related indicators was similar to the CCG and national averages. For example, performance for overall diabetes patients care was 83% which was comparable to the national averages of 78%.

  • All these patients had a named GP and a structured annual review to check their health and medicines needs were being met. For those patients with the most complex needs, the named GP worked with relevant health and care professionals to deliver a multidisciplinary package of care.

Families, children and young people


Updated 16 January 2017

The practice is rated as good for the care of families, children and young people.

  • There were systems in place to identify and follow up children living in disadvantaged circumstances and who were at risk, for example, children and young people who had a high number of A&E attendances. Immunisation rates were relatively high for all standard childhood immunisations.

  • Patients told us that children and young people were treated in an age-appropriate way and were recognised as individuals, and we saw evidence to confirm this.

  • The practice’s uptake for the cervical screening programme was 60%, which was below the national average of 82%.

  • Appointments were available outside of school hours and the premises were suitable for children and babies.

  • We saw positive examples of joint working with midwives, health visitors and school nurses.

Older people


Updated 16 January 2017

The practice is rated as good for the care of older people.

  • The practice offered proactive, personalised care to meet the needs of the older people in its population.

  • The practice was responsive to the needs of older people, and offered home visits and urgent appointments for those with enhanced needs.

Working age people (including those recently retired and students)


Updated 16 January 2017

The practice is rated as good for the care of working-age people (including those recently retired and students).

  • The needs of the working age population, those recently retired and students had been identified and the practice had adjusted the services it offered to ensure these were accessible, flexible and offered continuity of care.

  • The practice was proactive in offering online services as well as a full range of health promotion and screening that reflects the needs for this age group.

People experiencing poor mental health (including people with dementia)


Updated 16 January 2017

The practice is rated as good for the care of people experiencing poor mental health (including people with dementia).

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    The practice regularly worked with multi-disciplinary teams in the case management of patients experiencing poor mental health, including those with dementia.

  • The practice carried out advance care planning for patients with dementia.

  • The practice had told patients experiencing poor mental health about how to access various support groups and voluntary organisations.

  • The practice had a system in place to follow up patients who had attended accident and emergency where they may have been experiencing poor mental health.

  • Staff had a good understanding of how to support patients with mental health needs and dementia.

People whose circumstances may make them vulnerable


Updated 16 January 2017

The practice is rated as good for the care of people whose circumstances may make them vulnerable.

  • The practice held a register of patients living in vulnerable circumstances including homeless people, travellers and those with a learning disability.

  • The practice offered longer appointments for patients with a learning disability.

  • The practice regularly worked with other health care professionals in the case management of vulnerable patients.

  • The practice informed vulnerable patients about how to access various support groups and voluntary organisations.

  • Staff knew how to recognise signs of abuse in vulnerable adults and children. Staff were aware of their responsibilities regarding information sharing, documentation of safeguarding concerns and how to contact relevant agencies in normal working hours and out of hours.