Updated 2 February 2026
Date of Assessment: 21 July 2026 – 30 July 2026. East Park Medical Centre delivers service to approximately 10,300 patients under a contract held with NHS England. The National General Practice Profiles states that the practice population is 14.8% White, 74.8% Asian, 3.8% Black, 2.2% Mixed and 4.5% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 3rd decile (3 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. We assessed all five key questions to establish if the services provided are safe, effective, caring, responsive and well-led.
The practice demonstrated a positive learning culture, where people felt able to raise concerns. The practice worked well with people to understand and manage risks to provide appropriate care. However, the practice did not always detect risk in the environment, but leaders provided assurances to address these concerns. There were sufficient staff with the appropriate skills, qualifications and experience. Medicines were managed safely and staff ensured treatment met people’s needs, capacities and preferences.
The practice tailored care and treatment to people's individual needs. Leaders and staff worked well across teams and services. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The practice supported staff wellbeing.
People were fully involved in decisions about their care and received accessible information to help them make informed choices. The practice was not always easy to access but leaders demonstrated how they were addressing barriers. Staff actively worked to reduce health and care inequalities.
Leaders and staff had a shared vision, strategy and culture that was developed through a collaborative process. Leaders were approachable and supported staff in their roles. They worked towards an inclusive and fair culture by improving equality and equity for people. The practice had a strong focus on continuous learning, innovation and improvement across the organisation.