1 October 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Oakworth Medical Practice on 1 October 2015. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
- Risks to patients were assessed and well managed
- Patients’ needs were assessed and care was planned and delivered following best practice guidance. Clinical staff had received training appropriate to their roles and any further training needs had been identified and planned.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
- Information about services and how to complain was easy to understand and was available in the practice leaflet and on request.
- Urgent appointments were available on the same day.
- The practice had good facilities and was well equipped to treat patients and met their needs.
- There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
We saw one area of outstanding practice:
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The practice extended their caring into the community and supported vulnerable patients at times of crisis by knowing the patients and the community they lived in.
However there were areas of practice where the provider needs to make improvements.
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The practice should explore means of involving their patients in decision making and developing the practice through a patient participation or patient reference group.
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The practice should seek professional advice regarding the maintenance of the building and resolving the damp issue.
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The practice should ensure that infection prevention and control audits are routinely carried out.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice