The Care Quality Commission
  • Doctor
  • GP practice

The Orchard Medical Practice Also known as The Surgery

Overall: Good read more about inspection ratings

Orchard Road, Broughton Astley, Leicester, Leicestershire, LE9 6RG (01455) 282599

Provided and run by:
The Orchard Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Orchard Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Orchard Medical Practice, you can give feedback on this service.

12 December 2019

During an annual regulatory review

We reviewed the information available to us about The Orchard Medical Practice on 12 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

21 & 23 December 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Orchard Medical Practice on 21 & 23 December 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff used an established system for reporting and recording significant events and the practice demonstrated an open and transparent approach to safety reporting and management.
  • Risks to patients were assessed and well managed and the practice sought to continually improve processes.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • The practice had invested significant resources into improving and expanding access. This included the provision of extended opening times and facilitation of a digital clinical advice service.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • Clinical staff proactively shared decision making with patients. This meant patients had input into their condition management plans as a strategy to help empower them to improve their health.
  • The practice was proactive in providing palliative care and support for patients as part of a well-established multidisciplinary network of community specialists.
  • There was a focus on continuous learning and improvement at all levels within the practice. The practice team was forward thinking and had engaged in multidisciplinary research to identify future strategies to meet the needs of the local population.

We found the following areas for improvement:

  • The practice should ensure coding is consistent in the electronic records system so that tracking of children who miss scheduled hospital appointments takes place.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice