We visited Hadwen Surgery on 22 November 2013. We spent time with the registered manager, practice manager, nursing staff, safeguarding lead, reception staff and patients. All of the patients we met spoke positively about the treatment and support they had been given. One person told us 'fantastic surgery ' doctors are brilliant'.
Patients told us that the clinical staff took time to discuss and explain their care and treatment. All the patients we spoke with told us that staff were professional and knowledgeable about them and their health condition. One person said 'they explain everything ' everyone is helpful'.
Staff had received training in safeguarding children and were accessing training in safeguarding vulnerable adults. They were aware of the appropriate agencies to refer safeguarding concerns to that ensured patients were protected from risks of abuse.
We found the building to be clean, well-maintained and pleasant. There were systems in place to monitor safety and cleanliness. People with limited mobility could access the building.
The provider had systems in place for monitoring the quality of service provision. There was an established system for regularly obtaining opinions from patients about the standards of the services they received. This meant that on-going improvements could be made by the practice staff. The chair of the Patient Participation Group told us the practice was responsive to patient feedback.