Sherburn Group Practice

Updated 2 June 2026

Date of Assessment: 09 July 2026.

Sherburn Group Practice is a GP practice in the town of Sherburn in Elmet, North Yorkshire. It delivers services to approximately 11,237 people under a contract held with NHS England and provides a dispensary service to those patients who are eligible.

The practice is a teaching practice and supports medical students, nursing students and a GP Registrar.

According to the latest available data, the ethnic make-up of the service area is approximately 97.7% White, 0.6% Asian, 1.1% Mixed, 0.3% Black and 0.3% Other.

Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 10th decile (10 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

SAFE:

Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. The provider did not however consistently follow its recruitment policy regarding obtaining Disclosure and Barring Service checks pre-employment and did not maintain complete records of staff immunisation status in line with national guidelines. Some staff were also not up to date with required training.

EFFECTIVE:

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.

CARING:

Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

RESPONSIVE:

People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

WELL-LED:

Sherburn Group Practice had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.

Updated 2 June 2026

As part of our assessment, we reviewed feedback from people who used Sherburn Group Practice to understand their views and experience of it.

In feedback to the CQC, most people (around two-thirds of respondents) were positive about the quality of their care and treatment with key themes being excellent clinical care, friendly and compassionate staff, good communication, positive experience of digital services and confidence and trust in the practice.

Some negative feedback was also received by the CQC however, specifically in relation to alleged long waiting times for routine appointments, dissatisfaction with the triage system used for appointment booking, patients being directed to urgent care centres, and lack of continuity of care.

The general positivity of feedback was mirrored in the results of recent surveys, including the 2026 National GP Patient Survey results and NHS Friends and Family feedback, which showed most people were satisfied with the surgery.

Healthwatch information from April 2025 to May 2026 was also reviewed and again was positive. Healthwatch acts as a champion for people using health and social care services, and they receive information of concern through various channels. This includes direct feedback from individuals, reports from local Healthwatch organisations, and data gathered from engagement activities like surveys and focus groups.

Sherburn Group Practice had an active and engaged Patient Participation Group (PPG) who worked collaboratively with practice leaders to help improve services and patient experience. PPG members described regular meetings with the lead GP and management team, where they were kept informed of service developments, staffing changes and proposed initiatives. They reported that the practice listened to and acted upon their feedback, and that they were actively involved in supporting the practice through patient surveys, community engagement work, health promotion activities and vaccination clinics. PPG representatives spoke positively about the open and constructive relationship they had with leaders and provided examples of how their involvement had influenced service developments and helped the practice better meet the needs of its patient population.

We also received positive feedback from the local commissioning body regarding the practice.