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Archived: Highparks Medical Practice Good

Inspection Summary


Overall summary & rating

Good

Updated 23 July 2015

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Highcliffe Medical Practice on 5 November 2014. During the inspection we gathered information from a variety of sources. For example, we spoke with patients, members of the patient participation group (PPG), interviewed staff of all levels and checked that the right systems and processes were in place.

Overall the practice was rated as good. This is because we found the practice to be good for providing well-led, effective, caring, responsive and safe services. It was also good for providing services for all patient population groups.

Our key findings were as follows:

  • The practice was clean and patients told us that they had no concerns with the cleanliness of the practice

  • Patients were happy with the care treatment and support they had received. Patients told us they had been involved and felt included in decisions about their care, treatment and support at the practice.

  • Patients were happy with the current appointment system and said it was easy to obtain an appointment when they needed one and they were able to get through on the telephone.

  • The practice engaged patients and staff sufficiently in the operation of the service or ensured that staff had received appropriate learning and development opportunities to enable them to provide effective care, treatment and support to patients.

 

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Inspection areas

Safe

Good

Updated 23 July 2015

The practice is rated as good for safe. Staff understood and fulfilled their responsibilities to raise concerns, and report incidents and near misses. Lessons were learned and communicated widely to support improvement. Information about safety was recorded, monitored, reviewed and addressed. Risks to patients were assessed and well managed. There were enough staff to keep people safe.

Effective

Good

Updated 23 July 2015

The practice is rated as good for effective. Data showed patient outcomes were at or above average for the locality. National Institute for Clinical Excellence (NICE) guidance was referenced and used routinely. Patient’s needs were assessed and care was planned and delivered in line with current legislation. This included assessment of capacity and the promotion of good health. Staff received training appropriate to their roles and further training needs were identified and planned. The practice carried out appraisals and there were personal development plans for all staff. Multidisciplinary working was evidenced.

Caring

Good

Updated 23 July 2015

The practice is rated as good for caring. Data showed patients rated the practice higher than others for several aspects of care. Patients said they were treated with compassion, dignity and respect and they were involved in care and treatment decisions. Accessible information was provided to help patients understand the care available to them. Patients were treated with kindness as well as respect and confidentiality was maintained.

Responsive

Good

Updated 23 July 2015

The practice is rated as good for responsive. The practice reviewed the needs of their local population and engaged with the NHS Local Area Team (LAT) and Clinical Commissioning Group (CCG) to secure service improvements where these were identified as being required. Patients reported good access to the practice, a named GP and continuity of care, with urgent appointments available the same day. The practice had good facilities and was well equipped to treat patients and meet their individual needs. There was an accessible complaints system with evidence demonstrating that the practice responded quickly to issues raised. There was evidence of shared learning from complaints with staff and other stakeholders.

Well-led

Good

Updated 23 July 2015

The practice is rated as good for well-led. The practice had a clear vision statement and a strategy to deliver this. All staff were aware of the practice vision statement and their role in supporting its achievement’ There was a clear leadership structure and staff felt supported by management. The practice had policies and procedures that governed activity and regular governance meeting had taken place. There were systems to monitor and improve quality and identify risk. The practice proactively sought feedback from staff and patients and this had been acted upon. The practice had an active patient participation group (PPG). Staff had not received appropriate inductions, but had received regular performance reviews and attended staff meetings and events