• Doctor
  • GP practice

Fordbridge Medical Centre

Overall: Good read more about inspection ratings

4 Fordbridge Road, Ashford, Middlesex, TW15 2SG (01784) 253975

Provided and run by:
Fordbridge Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Fordbridge Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Fordbridge Medical Centre, you can give feedback on this service.

29 October 2019

During an annual regulatory review

We reviewed the information available to us about Fordbridge Medical Centre on 29 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

4 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Fordbridge Medical Centre on 4 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice offered a number of services to meet the needs of their patients. This included clinics for patients with a diagnosis of diabetes, asthma and coronary heart disease.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider should make improvement are:

  • Review the complaints process to ensure patients are given the information on how they can escalate the complaint if they remain dissatisfied.
  • Review the opening times in line with patient feedback in respect of access to the service.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice