Lavant Road Surgery

Updated 9 November 2018

Lavant Road Surgery is situated in the village of Lavant, near Chichester, West Sussex. The practice provides services for approximately 12,500 patients living in the local area. The practice has relatively large numbers of working age people compared to the national average, many of whom are students attending local universities. There is also a higher than average number of people aged 65 and over registered at the practice. Deprivation is low when compared to the population nationally.

As well as a team of six GP partners and two salaried GPs (four male and four female), the practice also employs a nurse practitioner, three practice nurses, two health care assistants and a phlebotomist. A practice manager and a business manager are employed and there is a team of receptionists and administrative staff.

For information about practice services, opening times and appointments please visit their website at http://www.lavantsurgery.co.uk

The practice is registered to provide the regulated activities of diagnostic and screening procedures; treatment of disease, disorder and injury; maternity and midwifery services, family planning and surgical procedures. There is an adjacent community pharmacy offering services from the same premises.

Updated 9 November 2018

This practice is rated as Good overall. (Previous rating September 2016 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Lavant Road Surgery on 4 October 2018 as part of our inspection programme.

At this inspection we found:

• The practice had systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they could access care when they needed it. However, some felt that the wait for a routine appointment with their own GP was too long.
• The environment was clean and hygienic.
• Staff had the skills, training and knowledge they required to undertake their roles effectively.

The areas where the provider should make improvements are:

• Develop a formal, written policy and procedure for identifying and reporting significant events so that staff are clear on what to report and how.
• Improve performance against the quality and outcomes framework indicators for diabetes, hypertension, chronic lung disease and mental health indicators.
• Keep a central record that provides an audit trail of action taken in response to external medicine and patient safety alerts.
• Provide awareness training for reception staff on the ‘red flag’ sepsis symptoms that might be reported by patients and how to respond.
• Ensure that all the practice’s complaints literature provides the name and contact details for the practice manager, NHS England, the parliamentary and health service ombudsman and independent advocacy support services.
• Increase uptake of cervical screening amongst eligible patients.

Professor Steve Field CBE FRCP FFPH FRCGP

Updated 9 November 2018

Updated 9 November 2018

Updated 9 November 2018

Updated 9 November 2018

Updated 9 November 2018

Updated 9 November 2018