Archived: Haslucks Green Medical Centre

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection of Haslucks Green Medical Centre on 21 April 2015.

We have rated each section of our findings for each key area. We have rated the practice as good for delivery of safe, effective, caring, responsive and well led services for the population it served. The overall rating was good and this was because on-going improvements had been made that had a positive impact on patient care by staff who were motivated and carried out their roles effectively. The practice is rated good for all population groups.

Our key findings were as follows:

• Practice staff worked together and were enthusiastic to make ongoing improvements for the benefit of patients. Practice staff had recognised where further improvements were needed and were putting systems in place to address them.

• The practice was visibly clean. The standards of hygiene were regularly monitored to protect patients from unnecessary infections. Health and safety arrangements were in place to protect patients from risks of injury when they visited the practice.

• There was a register of all vulnerable patients who were reviewed regularly. All patients we spoke with told us they were satisfied with the care they received and their medicines were regularly reviewed.

• Practice staff had identified carers and entered them on a register. GPs offered carers advice and signposted them to various support groups. Practice staff provided information and education about healthy living to patients who have long term conditions.

• The practice was able to demonstrate a good track record for safety. Effective systems were in place for reporting safety incidents. Untoward incidents were investigated and where possible improvements made to prevent similar occurrences.

• We found that patients were treated with respect and their privacy was maintained. Patients informed us they were very satisfied with the care they received and their ability to book an appointment when they felt they needed to.

We found an area where the practice was outstanding:

• Regular workshops were provided where external speakers were invited to attend to educate patients about healthy living and long term conditions. These were organised by the Patient Participation Group (PPG) in conjunction with practice staff. PPGs are a way for patients and practice staff to work together to improve services and promote quality care.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice