Background to this inspection
Updated
14 August 2018
Frampton Surgery is a GP practice providing primary medical services under a General Medical Services (GMS) contract to approximately 5000 patients. (A GMS contract is a contract between NHS England and general practices for delivering general medical services and is the commonest form of GP contract).
The practice delivers services from a purpose-built building which is approximately 23 years old. The rurality of the practice means that there is poor access to public transport. The practice offers dispensing services to those patients on the practice list who live more than one mile (1.6km) from their nearest pharmacy. The practice delivers its services at the following address:
The Surgery
Whitminster Lane
Frampton-on-Severn
Gloucester
GL2 7HU
Information about the practice can be obtained through their website at:
There are two GP partners and three salaried GP providing a whole time equivalent of three and half GPs. Two of the GPs are male and three are female. The practice employs two practice nurses and one healthcare assistant. The practice manager is supported by an assistant practice manager, an audit manager, one secretary, one administration support staff and a team of nine dispensary staff who also undertake receptionist duties.
The general Index of Multiple Deprivation (IMD) population profile for the geographic area of the practice, shows the practice area population is in the second least deprived decile. (An area itself is not deprived: it is the circumstances and lifestyles of the people living there that affect its deprivation score. Not everyone living in a deprived area is deprived and that not all deprived people live in deprived areas). The practice’s patient age distribution profile is broadly in line with the clinical commissioning group average.
The practice is registered to provide the following Regulated Activities:
- Diagnostic and screening procedures.
- Treatment of disease, disorder or injury.
- Maternity and midwifery services.
- Surgical Procedures.
- Family Planning.
The practice has opted out of providing out of hours services to its patients. Patients can access the out of hours services provided by Care UK via the NHS 111 service and are advised of this on the practice’s website.
Updated
14 August 2018
This practice is rated as Good overall. (Previous rating June 2016 – Good)
The key questions at this inspection are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
We carried out an announced comprehensive inspection at Frampton Surgery on 10 July 2018 as part of our inspection programme.
At this inspection we found:
- The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
- Staff involved and treated patients with compassion, kindness, dignity and respect.
- The practice was committed to the needs of the local community and were compassionate to patients on end of life care. For example, GPs gave their personal number to patients on end of life care and their families so they could access support when they needed it.
- Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
- The practice had identified alternative funding arrangements to support patients in difficult situations and promote health education in local schools.
- Feedback from patients and the patient participation group were positive about the service they had received.
- There was a focus on improvement at all levels of the organisation.
The areas where the provider
should
make improvements are:
- Monitor the recording of fridge temperatures, staff training and the undertaking of staff checks in the practice to ensure improvements are embedded.
- Review the governance arrangements to ensure management oversight and so that improvements are embedded in practice.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
Please refer to the detailed report and the evidence tables for further information.
Working age people (including those recently retired and students)
Updated
14 August 2018
People experiencing poor mental health (including people with dementia)
Updated
14 August 2018
People whose circumstances may make them vulnerable
Updated
14 August 2018