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Reports


Inspection carried out on 15 July 2019

During a routine inspection

About the service

Aegis Care Solutions offers domiciliary care and support to a range of people living in their own homes. At the time of our inspection visit the service supported six people who received personal care.

People’s experience of using the service

People were supported safely and protected from harm. There were systems in place to reduce the risk of abuse and to assess and monitor potential risks to people.

The management of medicines was safe. Risk assessments had been completed and staff helped people to use equipment to support their independence. Incidents and accidents were managed effectively; lessons were learned to reduce the risk of further occurrences.

There were enough skilled and experienced staff to meet the needs of people who used the service. Recruitment checks were completed on new staff to ensure they were suitable to support people who used the service. A comprehensive induction and training programme was completed by all staff.

People were well cared for by staff who treated them with respect and dignity. People were involved in their care, and what they did on a day to day basis. People's right to privacy was maintained through the actions and care given by staff members.

Staff understood people’s likes, dislikes and preferences and people were offered choices about their care.

Where required, people were supported to have sufficient food and drink and their health needs were regularly monitored. Staff followed the advice health care professionals gave them.

Staff understood their responsibilities in relation to the Mental Capacity Act 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive was possible; the policies and systems in the service supported this practice.

A complaints system was in place and complaints were managed effectively. Relatives told us they knew how to complain if needed.

The provider had embedded quality assurance systems to monitor the quality and safety of the care provided. People were asked for their views and their suggestions were used to improve the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection: This was the providers first inspection.

Why we inspected: This was a planned inspection.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.