We carried out a review of the data available to us about Harbourside Family Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Harbourside Family Practice, you can give feedback on this service.
We carried out an announced focused follow up inspection at Harbourside Family Practice on 4 December 2018 as part of our inspection programme.
At this inspection, we checked to ensure that areas identified as requiring improvement from our previous comprehensive inspection in July 2018 had been addressed. We limited the inspection to the safe domain and did not review other domains or the population groups, all of which were rated as good at the last inspection. We based our judgement of the quality of care at this service on a combination of:
At the last inspection in July 2018 we rated the practice as requires improvement for providing safe services because:
At this inspection, we found that the provider had satisfactorily addressed these areas.
We found that:
We have rated this practice as good overall and good for providing safe services.
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
This practice is rated as Good overall. (Previous inspection 29 July 2015 – Good).
The key questions are rated as:
Are services safe? – Requires Improvement
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? – Good
We carried out an announced comprehensive inspection at Harbourside Family Practice on 10 July 2018, as part of our inspection programme.
At this inspection we found:
We found areas where the provider must make improvements:
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice
Harbourside Family Practice is situated in the urban area of Portishead, North Somerset. It has approximately 9300 patients registered with a majority ethnicity of White British.
We undertook a comprehensive announced inspection on 24th February 2015. The overall rating for the practice was good. Specifically, we found the practice to be good for providing well-led, effective, caring and responsive services. It was also good for providing services for older patients, those with long term conditions and families, children and young patients. In addition it was good for providing services for working age patients, those whose circumstances made them vulnerable and people experiencing poor mental health including those living with dementia. However, the safe domain required improvement in relation to the recruitment procedures to ensure patients are safe and their health and welfare needs are met by staff who have the qualifications, skills and experience necessary for the work to be performed. We made a requirement notice for the practice to implement the necessary changes to ensure the recruitment process was safe. We received an action plan which identified all the actions required would be in place by 30th June 2015. We visited on the 29 July 2015 to undertake a focussed inspection and to review the actions taken.
At this focussed inspection we reviewed the information contained in the staff recruitment folders and we found the practice had responded appropriately to the areas they needed to address and improvements had been made. As a result of this services were now safer for patients, staff and visitors to the practice.
Our key findings were as follows:
The practice had reviewed the recruitment files for staff and had taken remedial action to ensure they could demonstrate that staff employed for the purposes of carrying on the regulated activity were suitably qualified, skilled and experienced for their role. We found they had responded appropriately to the areas they should address and improvements had been made so services were now safer for patients, staff and visitors to the practice.
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Harbourside Family Practice on 24 February 2015. Overall the practice is rated as good.
Specifically, we found the practice to be good for providing caring, responsive and effective services and for being well led. It was also good for providing services for the all the population groups. However we found that the practice required improvement for providing safe services specifically for staff recruitment.
Our key findings across all the areas we inspected were as follows:
We saw several areas of outstanding practice including
However, there were also areas of practice where the provider needs to make improvements.
Importantly, the provider must:
Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice
Patients were complimentary about the practice and the care and treatment they received. We saw one recent written response from a patient which stated 'It gives me great pleasure to put pen to paper to congratulate your practice and the five star treatments I received from receptionist's right through to the doctors. I want to thank one doctor in particular, for their compassion, kindness, patience and understanding, amazing and beyond their duty. I feel incredibly healthy and they have been an influence in my recovery'.
Patients experienced effective, appropriate care, treatment and support that met their needs and promoted their wellbeing. Patients felt safe and were protected from abuse or the risk of abuse because of the policies and procedures that the practice followed. Patients were safe and their health and welfare needs were met by competent staff. There was effective decision making and management of risks to patient's health, welfare and safety. The quality of the services was monitored to help ensure best practice so that care and treatment was effective.