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Inspection Summary


Overall summary & rating

Good

Updated 15 August 2017

Flowers House is a sheltered housing with care scheme, registered to provide personal care support for older people who have a diagnosis of dementia. At the time of our inspection there were 33 people receiving care and support. At the last inspection, in July 2015, the service was rated Good. At this inspection we found that the service remained Good.

People continued to receive safe care. Staff were appropriately recruited and there were enough staff to provide care and support to people to meet their needs. People were consistently protected from the risk of harm and received their prescribed medicines safely.

The care that people received continued to be effective. Staff had access to the support, supervision, training and ongoing professional development that they required to work effectively in their roles. People were supported to maintain good health and nutrition.

People developed positive relationships with staff, who were caring and treated people with respect, kindness and courtesy. People had personalised plans of care in place to enable staff to provide consistent care and support in line with people’s personal preferences. People knew how to raise a concern or make a complaint and the provider had implemented effective systems to manage complaints.

The service had a positive ethos and an open culture. The registered manager was a visible role model in the service. People, their relatives and staff told us that they had confidence in the manager’s ability to provide managerial oversight and leadership to the service. Systems were in place to monitor and improve the quality of the service.

Inspection areas

Safe

Good

Updated 15 August 2017

The service remains good.

Effective

Good

Updated 15 August 2017

The service remains good.

Caring

Good

Updated 15 August 2017

The service remains good.

Responsive

Good

Updated 15 August 2017

The service remains good.

Well-led

Good

Updated 15 August 2017

The service remains good.