We carried out a review of the data available to us about Druids Heath Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Druids Heath Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection at Druids Heath Surgery on 17 August 2016. Overall the practice is rated as good.
Our key findings were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. The GPs were leads in different areas and had monthly meetings to discuss concerns and share learning.
There was a clear leadership structure and staff felt supported by the GPs and the practice manager. The practice proactively sought feedback from staff and patients which it acted on. There was a very proactive Patient Participation Group (PPG) of which we met with two members during the inspection.
The practice was aware of and complied with the requirements of the duty of candour.
Risks to patients were assessed and well managed, although the way some assessments were recorded and risk management measures were logged could be improved.
Patients described staff as caring and helpful. Patients commented that they were treated with dignity and respect
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
However, there were areas of practice where the provider should make improvements:
The provider should:
Ensure that systems are in place so that risk assessments are fully documented and comprehensive.
Ensure a comprehensive business continuity plan is in place.
Take more proactive steps to encourage patients to engage in national screening programmes for breast and bowel cancer.
Chief Inspector of General Practice