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Third Floor Lanark Road Medical Centre Good

Inspection Summary


Overall summary & rating

Good

Updated 28 February 2019

We carried out an announced comprehensive inspection at Third Floor Lanark Road Medical Centre on 29 January 2019 as part of our inspection programme.

At the last inspection on 17 January 2018 we rated the practice as requires improvement for providing well-led services because the provider had failed to:

  • Ensure appropriate recruitment checks were undertaken in line with guidance.
  • Ensure that all staff were aware of the procedure for reporting significant events and that all incidents were recorded and investigated.
  • Maintain up-to-date records relating to facilities management, specifically remedial work identified from risk assessments to satisfy itself that the areas managed were compliant.
  • Develop a written business plan and strategy in line with health and social priorities to meet the needs of its practice population.

At this inspection, we found that the provider had satisfactorily addressed these areas.

We have rated this practice as good overall and good for all population groups.

We based our judgement of the quality of care at this service is on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We found that:

  • The practice had addressed the findings of our previous inspection.
  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Continue to improve the uptake of child immunisations and cervical screening.
  • Continue with efforts to encourage and record patients who have identified as carers.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good