We carried out a review of the data available to us about Elm Tree House on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Elm Tree House, you can give feedback on this service.
We found the following examples of good practice.
The provider was following best practice guidance in terms of ensuring visitors to the home did not spread COVID-19. Staff were adhering to personal protective equipment (PPE) guidance and practices.
Communal areas were well spaced and people, with support from staff were encouraged to maintain social distancing and use face masks in the community where required. Clear plans were in place for those who may be required to self-isolate. For those people who may struggle with isolation additional support would be provided.
The service had systems in place for safe visiting to allow people to see and speak to their friends and relatives. People were also supported to spend time in the community.
Staff continued to support people to access healthcare, and arrangements were in place should people need to attend hospital safely.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People using the service received planned and co-ordinated person-centred support which was appropriate and inclusive for them.
People’s experience of using this service and what we found
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Staff were aware of their responsibilities in safeguarding people from abuse. Risks were well managed and health and safety checks in the home had been carried out. The home was clean and well maintained. Safe systems of recruitment were in place. Medicines were managed safely.
There were enough staff to meet people’s individual needs and staff received the induction, training and support they needed to carry out their roles. People's nutritional and health needs were met.
Everyone told us staff were nice. Staff knew people well and took a pride in providing person centred support. People were involved in all decisions about their care and support. Their preferences and routines were respected.
Care records were person centred, reviewed regularly and updated when people’s needs changed. People took part in a range of activities both in the home and in the wider community. People were supported to keep in regular contact with their relatives.
There were good systems of quality assurance checks and audits. Everyone was positive about the registered manager and the way the service was run. The provider had notified the Care Quality Commission (CQC) of significant events such as safeguarding concerns.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us in October 2018 and this was the first inspection.
Why we inspected
This was a planned inspection based on our published methodology.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.