High Road Family doctors

We carried out an announced comprehensive inspection at High Road Family Doctors on 11 September 2019 as part of our inspection programme.

We based our judgement of the quality of care at this practice on a combination of:

• what we found when we inspected
• information from our ongoing monitoring of data about services and
• information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

• We found patients received effective care and treatment that met their needs.
• There were appropriate safeguarding procedures at the practice, to keep children and vulnerable adults safe.
• We saw staff deal with patients in a kind and respectful manner.
• Patients could access care and treatment in a timely way
• Patients told us they were involved in decisions about their care.
• Appropriate emergency medicines were held, stored securely and monitored to ensure they were safe for use.
• The practice had a detailed schedule of audits to ensure patient outcomes were monitored effectively.
• Processes to manage risk were well documented and risk monitoring was undertaken regularly.
• Staff members were encouraged to be involved in the development of change and improvement at the practice.

• Leadership at the practice promoted the delivery, person-centred care.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care