• Doctor
  • GP practice

Claremont Medical Centre

Overall: Good read more about inspection ratings

29-31 Claremont Road, Walthamstow, London, E17 5RJ (020) 8527 1888

Provided and run by:
Claremont Medical Centre

Latest inspection summary

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Background to this inspection

Updated 26 November 2018

Claremont Medical Centre is a GP practice located in Walthamstow, East London and provides services to approximately 2900 patients. Claremont Medical Centre originally based at 29-31 Claremont Road was destroyed by a fire on 15 October 2016. The practice now provides services to patients from a converted premises next door.

Primary medical care is provided under a General Medical Services (GMS) contract with NHS England and the practice is part of the Waltham Forest Clinical Commissioning Group (CCG). (GMS is one of the three contracting routes that have been available to enable commissioning of primary medical services).

Claremont Medical Centre is registered as a partnership with the Care Quality Commission (CQC) to provide the regulated activities of treatment of disease, disorder or injury, maternity and midwifery services, family planning, surgical procedures and diagnostic and screening procedures from 29-31 Claremont Road Walthamstow London E17 5RJ, however an application was submitted to CQC notifying us of the change of address. The inspection of 16 January 2018 took place at the current location which is 27 Claremont Road, Walthamstow, E17 5RJ.

Information published by Public Health England rates the level of deprivation within the practice population group as three on a scale of one to 10. Level one represents the highest levels of deprivation and level 10 the lowest. The practice population age/sex distribution is similar to that of other practices in England. The life expectancy for males and females is 79 years and 83 years respectively.

There are three GP consulting rooms and one practice nurse room. The clinical team is made up of one GP partner (male), a salaried female GP and two long term locums collectively working 12 weekly sessions. The practice used a long-term locum practice nurse to deliver nursing services to patients. They are supported by a full-time practice manager and various reception/administrative staff.

The practice is open between 9am and 6pm Monday to Friday with the exception of Wednesday when the practice closes at 8pm and Thursday at 6:30pm. Extended hours appointments are offered on Wednesday between 6pm and 8pm. Pre-bookable appointments can be booked up to four weeks in advance; urgent appointments as well as telephone consultations are also available daily. Out of hours services are delivered by another provider which is detailed in the practice leaflet, posters at reception and can be directly accessed by calling the practice telephone number.

Overall inspection

Good

Updated 26 November 2018

This practice is rated as Good overall. (Previous rating 03 2018 – Requires Improvement)

The key questions at this inspection are rated as:

Are services safe? – Not rated

Are services effective? – Not rated

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Not rated

We carried out an announced comprehensive inspection at Claremont Medical Centre on 16 January 2018 to follow up on breaches of regulations 17, 18 and 19, found at our inspection in March 2016 where the practice was rated as requires improvement overall. At the inspection in January 2018 the practice was rated requires improvement for being caring and responsive and issued with a requirement notice for a breach in regulation 17. This led to an overall rating of requires improvement.

This inspection was an announced focussed follow-up inspection on 9 October 2018, carried out to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulation identified in our previous inspection on 16 January 2018. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

At this inspection we found:

  • The practice had good facilities, including a hearing loop and was well equipped to treat patients and meet their needs.
  • Vital signs were documented for patients who attended the practice for acute illnesses.
  • The practice had a system to capture, respond to and learn from verbal complaints.
  • Learning and outcomes from incidents and changes made in the practice was cascaded to all staff members.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • The practice had increased their opening hours and appointments could now be booked on an App.
  • National GP patient survey results were now in line with local and national averages for the practice showing care and concern and access to care and treatment.

The areas where the provider should make improvements are:

  • Continue to work to improve patient satisfaction with services provided.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information