We carried out a review of the data available to us about Marton Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Marton Medical Practice, you can give feedback on this service.
We carried out an announced comprehensive inspection at Marton Medical Practice on 7 July 2016. Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The areas where the provider should make improvement are:
Ensure robust systems are implemented to ensure practice policies and procedures are reviewed and updated and relevant.
Continue to roll out annual infection control training to all staff.
Review staff meeting arrangements to ensure all staff receive important updates and information as appropriate.
Promote the availability of the chaperone service to ensure patients are aware.
Risk assess the need for a practice defibrillator.
Chief Inspector of General Practice
Patients who used this practice were provided with appropriate information and support regarding their care or treatment. One person told us "Dr C'.. referred me to a specialist. It was all explained to me and put my mind at rest'.
Patient's told us they thought they were listened to and respected when they saw their doctor or a nurse. Some comments from people using the service included "It's all very personal I always speak in private with doors shut'. A staff member told us, 'A chaperone and language interpretation service is available to patients. It is appreciated by patients'. Patients told us they felt reception staff were considerate and took time to listen to them. One patient told us, 'They have a hard job sometimes, but I always find them helpful'.
Staff received training in safeguarding procedures and were able to describe the possible indicators of abuse. Staff we spoke with told us they were confident they would be able to identify signs of abuse and follow recognised protocols to ensure patients were protected. One staff member told us, 'We do a lot of work with a number of agencies to make sure children and adults are protected'.
There were systems in place to reduce the risk and spread of infection. When we spoke with patients using the service some comments included "It's spotless and always like this'. Infection control procedures were in place, which staff were familiar with. This ensured there were preventative measures for the control of infection.