The Bell Surgery Also known as Dr Chris Langley & partners

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. At our last inspection, we rated this key question as Good. At this inspection, the rating remains the same.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The practice supported people to manage their health and wellbeing to fully maximise their independence, choice and control. The practice worked with the local community to support and enable people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. During our inspection, we saw how the practice had identified and acted upon increases in various health conditions in the population.

During the site visit, we saw the practice was installing a new health kiosk to empower patients to record measurements and manage their own health. The equipment was incorporated into the clinical records system to ensure any data submitted was reviewed effectively and in a timely manner.

Staff supported national and local priorities and initiatives to improve population health, including increasing activity, reducing alcohol consumption, stopping smoking and tackling obesity. For example, every Friday, the practice coordinated, managed and led the Henley Health Walk. There were 2 guided nature walks available, a riverside wellbeing wander (1 kilometre) or a vigorous walk (2.5 kilometres). Both routes were accessible for people using wheelchairs and mobility aids. Feedback highlighted the walks provided opportunity for people to get fresh air, increase their physical activity, meet new people, and reduce isolation and loneliness.

For a 3-month period between April and June 2026, the practice worked with the local NHS Trust and joined a screening trial to find ways to diagnose significant liver disease in at risk people with no symptoms and to ensure people with the initial stages of significant liver disease were diagnosed earlier and offered specialist care. This included encouragement to make lifestyle changes to improve liver function and if appropriate, receive ongoing specialist liver clinic management. In the 3-month period, 150 patients from the practice took part in the screening trail.

In collaboration with Henley Town Council, the practice hosted regular health festivals for patients and the wider community. The most recent health festival was held in May 2026, the theme for 2026 was “Healthy Body, Healthy Mind” and brought 24 different services together in the town marketplace. Visitors to the festival explored the different stands each with a different health related subject such as sports, hobbies, therapies, and lifestyle support. Whilst feedback is still to be complied, early feedback from over 300 visitors indicated the festival was a success.

The practice utilised their website and social media page to promote health promotion advice and support health campaigns such as Meningitis. This included sharing health promotion advice, local health events including a ‘Move Better, Live Better’ – orthopaedic and pain event and updates about recent outbreaks of disease within the local area.

The practice routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The practice met national targets for all the uptake of childhood immunisations. The practice performed better than the England averages in relation to several cancer screening programmes, including screening for breast and bowel cancer.

With a view to increase cervical screening uptake, the practice introduced a 4th invite to the screening process. Unverified data highlighted this was a success and uptake for both age cohorts eligible for cervical screening had increased following the introduction of the 4th recall.

We saw a programme of clinical audit had been undertaken over the last 12 months, this included a variety of 2 cycle audits including a 2-cycle asthma management audit which included a review of inhaler prescribing. Audit activity was prompted following significant events, in alignment to local and national health priorities and in areas the GPs had specialist interests in.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.