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Listen to a sound recording of the inspection report on Jubilee Lodge that we published on 17 February 2016.

Inspection Summary


Overall summary & rating

Good

Updated 14 November 2020

Jubilee Lodge is a care home providing personal care for up to 5 people. One person was using the service to provide their carer with a short break prior to the service becoming a designated COVID19 discharge scheme. Once this happens 4 people will be able to use the service on discharge from hospital.

We found the following examples of good practice.

• Staff supervised all essential visitors to ensure social distancing and infection control guidelines were followed. All visitors were asked a set of screening questions to ascertain any risks posed and for track and trace.

• People could choose to use applications such as video calls to maintain contact with their families.

• The provider was fully aware of all current best practice guidance including the safe admission of people from hospital. This had been communicated to people, their families and staff as and when updates occurred.

• Personal Protective Equipment was safely stored in designated stations throughout the service. This reduced staff time putting on and taking off PPE and reduced the risk of transmission.

• The environment and furniture had been risk assessed to ensure it was arranged in such a way to reduce the risk of transmitting the virus. In particular staff had a process to follow to ensure they did not pass on a narrow staircase so they could maintain social distancing.

• Cleaning schedules were thorough. The schedules through the day were continued at night to ensure all areas were regularly cleaned to reduce the risk of transmission.

• Staff were able to seek quick healthcare support when people needed this. Work to support staff to further understand when a person’s health was deteriorating was being implemented.

• The provider and registered manager had recognised the challenges staff had overcome during the pandemic and had introduced specific support sessions staff could use to de-brief and offload their feelings. This supported staff resilience.

We were assured that this service met good infection prevention and control guidelines as a designated care setting.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 14 November 2020

We were assured the service was following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 14 November 2020

Caring

Good

Updated 14 November 2020

Responsive

Good

Updated 14 November 2020

Well-led

Good

Updated 14 November 2020