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Listen to a sound recording of the inspection report on Jubilee Lodge that we published on 17 February 2016.
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Inspection report

Date of Inspection: 13 June 2014
Date of Publication: 10 July 2014
Inspection Report published 10 July 2014 PDF

Overview

Inspection carried out on 13 June 2014

During a routine inspection

A single inspector carried out this inspection. The focus of the inspection was to answer five key questions;

� Is the service caring?

� Is the service responsive?

� Is the service safe?

� Is the service effective?

� Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people�s relatives and the staff supporting them and from looking at records.

There were two people staying on short time care when we visited the service. We spoke with one of the people who was staying at the respite unit about their experience. We were unable to speak to the other person as they were out for the day. We spoke with one member of staff during our visit. We also spoke with relatives and other members of staff by telephone.

If you want to see the evidence supporting our summary please read our full report.

Is the service safe?

We found that people were supported to make choices about their care and support, and people experienced care and support that met their needs.

Relatives we spoke with told us that they thought Jubilee Lodge was a good service. One relative told us �I genuinely have no doubts about my relative�s safety when they are at Jubilee Lodge, they are always happy to go. If I had any concerns I would not leave them there.�

Systems were in place to make sure that the manager and staff learned from events such as accidents and incidents, complaints, concerns, whistleblowing and investigations. This reduced the risks to people and helped the service to continually improve.

We saw that recruitment procedures were rigorous and thorough. No staff had been subject to disciplinary action. Policies and procedures were in place to make sure that unsafe practices could be identified and therefore people were protected.

The service had proper policies and procedures in relation to the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. We also found relevant staff had been trained to understand when an application should be made, and how to submit one. This meant people were safeguarded as required.

Is the service effective?

Staff we spoke with were knowledgeable about the people they supported and knew people very well. People's health and care needs were assessed with them, and they were involved in developing their plans of care. People told us they were included in decisions about how their care and support was provided. From speaking with staff they were able to demonstrate a good understanding of people�s care and support needs.

Staff had received training to meet the needs of people they supported. Comments included, �We have a variety of training available to us, not just the mandatory training.�

Is the service caring?

We observed a relaxed and friendly atmosphere at the service throughout our visit. Good professional relationships appeared to exist between people using the service and staff. People's preferences, interests, aspirations and diverse needs were recorded and care and support was provided in accordance with people's wishes.

Relatives were also asked for their opinion and they too were welcomed and kept well informed. One relative said, �They (staff) communicate with me properly. They contact me immediately if they are concerned� another said �Overall, X is very happy going there.�

When speaking with staff it was clear that they genuinely cared for the people they supported. One member of staff said �It is brilliant working here.�

Is the service responsive?

There were sufficient staff available to meet people's needs; staffing was arranged flexibly in order that people could be supported in activities of their choice. Staff completed specialist training to enhance their skills and knowledge and met individual�s needs.

The service carried out an annual satisfaction survey. Results were collated and analysed and action plans in response were agreed and actioned.

People we spoke with knew how to make a complaint if they were unhappy. People told us they were confident that any issues they raised would be looked into and action taken.

Is the service well-led?

Effective management systems were in place to promote and safeguard people's safety and welfare.

Relatives we spoke with told us they thought that overall the service ran well. One relative we spoke with made it very clear that if they were unhappy with anything they would not leave their relative at the service.

The quality assurance system included audits and checks carried out by staff at the service and by other people from within the organisation. Records showed that issues were identified and responded to in a timely way. As a result the quality of the service was continuously improving.