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Listen to a sound recording of the inspection report on Jubilee Lodge that we published on 17 February 2016.
All reports

Inspection report

Date of Inspection: 9 April 2013
Date of Publication: 30 May 2013
Inspection Report published 30 May 2013 PDF

Overview

Inspection carried out on 9 April 2013

During a routine inspection

Some people were not able to tell us about their experiences. Therefore we used a number of different methods to help us to understand the experiences of people, including looking at records and observing care being delivered. However, people who were able told us they were happy with the care they received.

We looked at the care records and found that assessments and care plans were in place. We saw that they were regularly reviewed to make sure that people�s needs were met.

We looked at the care people received and found that they were well cared for and consistently supported with their needs. We observed that people were well supported to make their own choices and participated in varied and interesting activities.

We also looked at staffing levels at the service and saw that staffing was based on the individual needs of people staying at the service. However when we looked at the night staffing arrangements we had some concerns that the staffing levels may not always safely meet people�s needs. The provider told us that they would review the staffing levels with immediate effect to make sure people were safe at all times.

We confirmed that there was consistent leadership and effective systems in place to regularly monitor the care, treatment and support people received.