Brig Royd Surgery

Updated 6 July 2026

Date of Assessment: 14 July 2026. Brig Royd surgery is a GP practice and delivers services to approximately 10,591 people under a contract held with NHS England. The practice operates from Hirstwood, Ripponden, Sowerby Bridge, HX6 4BN. According to the latest available data, the ethnic make-up of the service area is approximately 97.1% White, 1% Asian, 1.3% Mixed, 0.4% Black and 0.2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

All risk assessments were in place, and any required remedial actions had been completed. There were enough staff with the right skills, qualifications and experience. Managers ensured staff had received training to maintain high quality care. However, we found gaps in staff training records which the manager had recognised and addressed. The premises were clean and well maintained.

There was good evidence people were supported to live healthier lives. The practice routinely monitored people’s care and treatment through regular reviews and demonstrated a proactive approach to supporting population group.

Feedback from patients were positive and reflected a caring culture within the practice. Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. Staff we spoke to said they felt listened to and happy with their work environment.

People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service, and sought ways to address any barriers.

Leaders and staff had a shared visions and values that staff are aware of. Staff and leaders demonstrated a positive and compassionate learning culture within the practice. Staff were positive about their roles.

Updated 6 July 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. This included through our Give Feedback on Care Services and information shared by the practice. People were overall very positive about the quality of the care and treatment they received. Staff were described as friendly, helpful, kind, caring, and considerate.

The National GP Patient Survey 2026 results for the practice were positive with the practice scoring higher than local and national averages in all except 1 of the 20 indicators. For example, 100% felt the healthcare professional they saw had all the information they needed about them during their last general practice appointment, 95% felt their needs were met during their last general practice appointment, and 92% of respondents described their overall experience of the GP practice as good.

Friends and Family test (FFT) results between April 2026 and June 2026, consistently showed a minimum of 85% of patients rating the service as very good or good. Feedback included prompt response, excellent consultation, fantastic, very knowledgeable, compassionate, very understanding.

There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how leaders listened to concerns raised.