You are here

Inspection Summary


Overall summary & rating

Good
Inspection areas

Safe

Good

Updated 11 February 2016

The practice is rated as good for providing safe services. There were enough staff to keep patients safe. Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Lessons were learned and communicated to support improvement. Information about safety was recorded, monitored, appropriately reviewed and addressed. Risks to patients were assessed and well managed. There were effective processes in place for safe medicines management.

Caring

Good

Updated 11 February 2016

The practice is rated as good for providing caring services. Data showed patients rated the practice higher than others for several aspects of their care. Patients said they were treated with compassion, dignity and respect and were involved in decisions about their care and treatment. Care planning templates were being developed and their use extended for staff to use during consultation. Information to help patients understand the services was available and easy to understand. We saw staff treated patients with kindness, respect and maintained confidentiality.

Responsive

Outstanding

Updated 11 February 2016

The practice is rated as outstanding for providing responsive services. It reviewed the needs of its local population and engaged with the NHS England Area Team and Calderdale Clinical Commissioning Group (CCG) to secure improvements to services where these were identified. Patients said they found it easy to make an appointment with a preferred GP, there was continuity of care and urgent appointments were readily available the same day. The practice had sought advice from Calderdale Disability Partnership in planning facilities and services for the practice. Feedback was sought from patients on a daily basis by use of a complaints/comments book in the reception area as well as a comments box.  A separate list of appointments was made available each day for both morning and afternoon sessions to deal with urgent cases. Every day a GP and practice nurse acted as ‘on call’ to deal with urgent cases. Patients who were experiencing mental health difficulties were able to access non-urgent appointments on the day as it was recognised that this group of patients may find it difficult to remember appointment times and dates. Patients who had been identified as at a higher likelihood of failing to attend their appointment were given appointments at the end of the session to make more effective use of clinician’s time. The practice told us they would endeavour to see any patient who arrived at the wrong time for their appointment, particularly if they were felt to be vulnerable.  Information about how to complain was available both in the practice and on the website. Learning from complaints was shared with staff. The practice had responded to several issues raised by the patient reference group (PRG) and other patient feedback.

Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good