Archived: Spring Hall Medical Practice (Boots Branch)

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Spring Hall Medical Centre (Boots branch) on 3 March 2015. Overall the practice is rated as good.

Specifically, we rated the practice as good for providing safe, effective, caring, responsive and well led services. It was also good for providing services for all the population groups

Our key findings across all the areas we inspected were as follows:

• Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Information about safety was recorded.
• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned
• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment
• Information about services and how to complain was available and easy to understand.
• Urgent appointments were usually available on the day they were requested
• The practice had good facilities and was well equipped to treat patients and meet their needs
• There was good medicines management overall
• There was a clear leadership structure and staff felt supported by management

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice