We carried out a review of the data available to us about Bournbrook Varsity Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Bournbrook Varsity Medical Centre, you can give feedback on this service.
This practice is rated as Good overall.
The key questions are rated as:
Are services safe? – Good
Are services effective? – Good
Are services caring? – Good
Are services responsive? – Good
Are services well-led? - Good
As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:
Older People – Good
People with long-term conditions – Good
Families, children and young people – Good
Working age people (including those recently retired and students – Good
People whose circumstances may make them vulnerable – Good
People experiencing poor mental health (including people with dementia) - Good
We carried out an announced comprehensive inspection at Bourbrook Varsity Medical Centre on 7 December 2017. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, as part of our inspection programme.
At this inspection we found:
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Bournbrook Varsity Medical Centre on 6 July 2016. Overall the practice is rated as good.
Our key findings were as follows:
Staff understood and fulfilled their responsibilities to raise concerns and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed. The practice carried out an annual significant event audit to ensure learning from significant events was embedded.
Patients’ needs were assessed and care was planned and delivered following best practice guidance. The GPs were leads in different areas and had fortnightly meetings to discuss concerns and share learning.
There was a clear leadership structure and staff felt supported by the GPs and the practice manager. The practice proactively sought feedback from staff and patients which it acted on. There was a very proactive Patient Participation Group (PPG) of which we met with four members during the inspection.
The practice was aware of and complied with the requirements of the duty of candour.
Risks to patients were assessed and well managed.
Patients described staff as caring and helpful. Patients commented that they were treated with dignity and respect
Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
As the practice was very busy in September and October with new student registrations from the university the practice used their conference rooms for a few weeks over this period to help students with registrations.The practice gave close attention to assisting overseas students. Members of staff were also there to educate students about the NHS and choosing appropriate services.
We saw an area of outstanding practice:
Each year the practice had an annual flu day which the Patient Participation Group supported. The number of patients who attended the 2015 flu day was 336 patients. Prior to this the practice ensured that housebound patients and care home residents received their flu vaccine.Outside agencies also attended the local flu day to educate patients for example health trainers and the local safety officers. All patients would also have their blood pressure, height and weight measured.
However, there were areas of practice where the provider should make improvements:
The provider should:
Review how care and treatment is planned for patients with a learning disability.
Chief Inspector of General Practice