We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own homes.

The service had a manager registered with the Care Quality Commission (CQC). This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was announced. We gave the service 48 hours’ notice. This was because the service is a domiciliary care agency and we needed to be sure the registered manager would be in the office to support the inspection.

Inspection activity started on 7 August 2019 and ended on 12 August 2019. We visited the office location on 8 August 2019.

What we did before the inspection

Before the inspection we reviewed information we had received about the service since they registered with CQC. We used the information the registered manager sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection-

We spoke with one person, two relatives, one staff and the registered manager. We reviewed a range of care records. This included two people’s care plans and associated records. We looked at two staff files in relation to recruitment, supervision and training. A variety of records relating to the management of the service were also reviewed.