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Review carried out on 7 September 2019

During an annual regulatory review

We reviewed the information available to us about The Grove Medical Practice on 7 September 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

Inspection carried out on 15 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Grove Medical Practice on 15 March 2016. Overall the practice is rated as good.

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance.
  • Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said the staff were helpful, caring, friendly, professional and treated them with dignity and respect.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • There was a clear leadership structure and staff felt supported by management.
  • The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

We saw an area of outstanding practice:s

  • The practice regularly updated and adapted standard templates used on the electronic record system to reflect new NICE guidelines.

    The practice maintained a comprehensive practice handbook that contained a complete reference to staff of services provided by the practice, including all operational procedures, prescribing and clinical guidelines, policies, community and secondary care services, and external organisations contact details. The handbook also provided electronic links to a variety of national and local guidance for staff to expediently access.

The areas where the provider should make improvement are:

  • Review prescriptions tracking log incorporating allocated distribution.

  • Display a warning notice where the oxygen cylinder is stored.

  • Ensure all staff are appropriately trained in basic life support.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice