We carried out a review of the data available to us about Home Instead Wakefield on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Home Instead Wakefield, you can give feedback on this service.
About the service
Home Instead Senior Care Wakefield is a privately-owned domiciliary care agency, which is part of the national Home Instead franchise. The service is available 24 hours a day, seven days a week, 365 days of the year. At the time of inspection, the agency was providing personal care support to eight people.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
There was a strong person-centred culture within the service and staff told us they felt valued by the provider. Staff had a clear understanding of people’s needs and had developed positive relationships with them and their families. People unanimously told us of how important the staff were to them and how much they enjoyed their relationships with them.
People were safe as staff were knowledgeable and aware of their individual needs. All staff could identify signs of possible abuse and neglect and knew how to report such concerns. Risk was managed on an individualised basis and risk assessments provided staff with clear guidance on how to manage potential risks to people’s health and safety.
Appropriate recruitment checks had taken place before staff started work and there were enough staff available for operational purposes and to meet people’s care and support needs. People’s medicines were managed safely, and the service had procedures in place to reduce the risk of infection.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were fully consulted and involved in planning their care. Care documentation was person centred and informative which assisted staff to care for people safely and ensured people developed and retain their independence. There was good evidence of working with other healthcare professionals to ensure people received appropriate care and support.
The provider provided the staff team with leadership and promoted a strong team culture. They maintained good oversight of the service through clear lines of communication and a detailed scheduled of audits and were passionate about continuing to improve the quality of the service.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This was the first inspection of the service since registration on 23 July 2018.
Why we inspected
This was a planned inspection based on our inspection programme.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.