• Doctor
  • GP practice

Swan Medical Group

Overall: Outstanding read more about inspection ratings

Swan Street, Petersfield, Hampshire, GU32 3AB (01730) 264011

Provided and run by:
Swan Medical Group

Latest inspection summary

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Background to this inspection

Updated 20 April 2020

Swan Medical Group is based in South East Hampshire and is spread across two sites.

The Petersfield site is located at:

Swan Surgery, Swan Street, Petersfield, Hampshire, GU32 3AB.

The Liphook site is located at:

Liphook Village Surgery, The Square, Liphook, Hampshire, GU30 7AQ

The local clinical commissioning group (CCG) is the NHS South Eastern Hampshire CCG. Swan Medical Group is registered with the Care Quality Commission to provide the following regulated activities:

  • treatment of disease, disorder or injury
  • diagnostic and screening procedures
  • maternity and midwifery services
  • surgical procedures
  • family planning

Since the last inspection, Swan Surgery merged with Liphook Village Surgery in April 2017 to form Swan Medical Group increasing patient numbers to nearly 19,400. Since then the practice has experienced organic growth of over 1,000 patients. The practice now has approximately 20,450 registered patients.

The provider is a partnership of 10 GP partners (with a WTE of 9.25). The practice employs four salaried GPs and three GP retainers (with a WTE of 5.51). There are two paramedics, six practice nurses, four nurse practitioners, one clinical pharmacist and five health care assistants. The practice also employs a business manager, two operations managers, a human resources (HR) manager, a patient services manager, a data quality supervisor and a team of reception staff, administration staff and medical secretaries. The practice is a training practice for doctors training to be GPs.

The Liphook site is open Monday-Friday 8.00am to 6.30pm, with extended hours on a Tuesday until 7.30pm. The Petersfield site is open Monday to Friday 8.30am to 6.30pm with extended hours on Tuesday and Friday mornings from 7am and on Saturdays 8am to 11am. Patients can access extended hours appointments at the practice provided by the local GP federation on a Tuesday and Thursday between 6.30pm and 10.30pm and on Saturdays and Sundays between 8am and 10.30pm. Opening times information is provided in the practice leaflet and on the surgery website. Out of hours services can be accessed via the NHS 111 service.