Hurley Clinic

Updated 25 March 2025

Date of Assessment: 28 April to 30 April 2025. Hurley Clinic is a GP practice and delivers service to approximately 23,000 patients under a contract held with NHS England. The service also operates a branch site at Riverside Medical Centre. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 4th decile (4 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
We found breaches of regulation in relation to safe care and treatment and good governance. The service had not used the correct template required for Patient Group Directions (PGD). We also found the National GP Patient Surveypublished in July 2024 indicated that the service was performing below the national average for the questions relating to the caring key question.
We have asked the provider for an action plan in response to the concerns found at this assessment.
However, we found that breaches identified during the previous inspection had been addressed and the service is no longer in breach of regulations in relation to the management of high-risk medicines, long term conditions, safety alerts, legionella risk assessments, and had taken steps to improve a below average performance in relation to childhood immunisations.

Updated 25 March 2025

People were not always positive about the quality of their care and treatment. Results from the National GP Patient Survey showed that the service was performing below the national average in relation to the Caring key question. The service was also performing below average in respect of patient access. However, we found evidence that the service had monitored patient feedback and implemented an action plan to improve patient experience. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers were available to answer questions from patients and were willing to making changes. For example, they had recruited more GPs to improve access and taken steps to make referrals to other clinicians easier for patients.