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Archived: Cassidy Medical Centre Requires improvement

The provider of this service changed - see new profile


Inspection carried out on 02 October 2014

During a routine inspection

Letter from the Chief Inspector of General Practice

The practice is rated as requires improvement

Our key findings were as follows:

  • Patients were satisfied with access to the practice. There was a flexible appointment system, a weekend walk-in service and online consultations offered.
  • Patients said the practice was caring and staff treated them with dignity and respect. They said clinical staff involved them in decisions about their care and treatment.
  • On the day of our inspection the practice was clean, hygienic and well equipped.
  • The practice had some governance arrangements in place and was supported by the providers corporate team.
  • The practice actively sought patient’s feedback and acted on it.

We found areas of outstanding practice including:

  • The practice offered online consultations for a range of medical conditions allowing patients to receive advice or treatment from their home.
  • The practice had a close working relationship with a local charity that offered community support to patients with non-medical needs. The practice attended regular meetings with the charity to identify patients who might benefit from this form of support. The charity offered a telephone counselling service for these patients.
  • A weekend walk-in service was available accessible to patients who were unregistered.


However, there were also areas of practice where the provider needs to make improvements. 

Importantly, the provider must:

  • Share learning from significant events/complaints with all staff
  • Disseminate safety alerts to appropriate staff and ensure they are acted on
  • Hold regular clinical meetings to share best practice and learning from significant events/complaints
  • Carry out clinical audit to improve outcomes for patients
  • Ensure all patients with long-term conditions are reviewed appropriately
  • Develop care plans for all patients with complex needs
  • Ensure all patients medical records are accurate and up to date

In addition the provider should:

  • Ensure all staff are aware of the practice mission statement/aims and objectives
  • Proactively offer health checks for patients over 40 years old and influenza vaccinations for ‘at risk’ patients

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice