The Care Quality Commission
  • Doctor
  • GP practice

Archived: Graham Road Surgery

Overall: Good read more about inspection ratings

22 Graham Road, Weston Super Mare, Somerset, BS23 1YA (01934) 628111

Provided and run by:
Graham Road Surgery

Important: The provider of this service changed. See new profile

All Inspections

17 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Graham Road Surgery on 17 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • The practice partnership was actively addressing issues with recruitment of clinical staff to ensure that patients had their needs met.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they had found the appointment system had improved and it was easier to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

The areas where the provider must make improvement are:

  • The provider must ensure the systems for the management of prescription paper management are implemented.

The areas where the provider should make improvement are:

  • The improvements implemented to the systems for management of infection control should be maintained

  • The improvements implemented to the systems for management the recruitment of staff should be maintained.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

9 October 2013

During a routine inspection

We visited the practice on 9 October and we spent time talking with patients and meeting the patient participation group. We talked to the practice manager, lead practice nurse, three doctors and medical administration staff.

All of the patients we met spoke positively about the treatment and support they had been given. We heard comments from patients about the service such as 'the receptionists are very helpful they went out of their way to help me' and 'I know that when I come here the doctors are listening to me.'

Patients said their health problems and treatment options were fully explained and were told 'I always feel involved in any decisions' and 'I can have a choice of which doctor I see.'

We talked with patients about their confidence in the skills and knowledge of the staff team. People told us that the staff they had met appeared knowledgeable. We found that the practice supported staff through training.

We found staff were clear about what action they would take if they saw or suspected any abuse. Staff had completed some training in this area, and we were told about the arrangements in place to update staff's knowledge.

We saw that there were organisational policies and procedures in place to guide staff and their practice. We found there was system in place to audit the practice and make changes to improve patient care.