Updated 19 May 2025
29 July 2025 to 30 July 2025. Aylmer Lodge Cookley Partnership is a GP practice and delivers service to 15,594 patients under a contract held with NHS England. Aylmer Lodge is the main site location, and they have a branch site at Cookley. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 5th decile (5 out of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report. The practice had a good learning culture and people could raise concerns. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people, to make decisions in people’s best interests where they did not have capacity. People were treated with kindness and compassion. Staff protected people’s privacy and dignity. People were involved in decisions about their care. The service provided information people could understand. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas.