The Care Quality Commission
  • Doctor
  • GP practice

The Merrywood Practice

Overall: Good read more about inspection ratings

William Budd Health Centre, Downton Road, Knowle, Bristol, BS4 1WH (0117) 944 9750

Provided and run by:
The Merrywood Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Merrywood Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Merrywood Practice, you can give feedback on this service.

4 July 2019

During an annual regulatory review

We reviewed the information available to us about The Merrywood Practice on 4 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

3 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Merrywood Practice on 3 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • All patients were also encouraged to telephone the practice and speak directly to their named GP for advice.

  • The practice was part of the primary care home pilot(a National Association of Primary Care test site).

  • The practice had a high number of families with family members in prison and so reception staff had attended ‘Hidden Sentence’ training.
  • The leadership, governance and culture were used to drive and improve the delivery of high quality, person-centred care.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The area where the provider should make improvement was:

  • The practice should complete a specific risk assessment for the shared sluice area.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice