Archived: Phoenix Surgery

Letter from the Chief Inspector of General Practice

This announced focused inspection was carried out on 17 October 2017 to confirm that the practice were continuing to meet the regulations.

In February 2017 the overall rating for the practice was Good. The full comprehensive report for the February 2017 inspection can be found by selecting the ‘all reports’ link for Phoenix Surgery on our website at www.cqc.org.uk

Overall the practice is rated as Good

Our key findings were as follows:

• The practice maintained an open and transparent approach and systems were in place for reporting and recording significant events.
• The practice had clearly defined and embedded systems to minimise risks to patient safety.
• Information about services and how to complain was available. Improvements were made to the quality of care as a result of complaints and concerns.
• There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
• The provider was aware of the requirements of the duty of candour. Examples we reviewed showed the practice complied with these requirements.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at the Phoenix Surgery on 23 June 2016. The overall rating for the practice was good; the practice was rated as requires improvement for providing services that are safe. The full comprehensive report of the inspection undertaken in June 2016 can be found by selecting the ‘all reports’ link for Phoenix Surgery on our website at www.cqc.org.uk.

At the inspection in June 2016 we found a breach of Regulation 12 (safe care and treatment). We found there were inconsistent arrangements in how risks were assessed and managed; not all staff that were undertaking chaperone duties had received a Disclosure and Barring Scheme (DBS) check.

This inspection was an announced focused inspection carried out on 21 February 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified at our previous inspection on 23 June 2016. This report covers our findings in relation to those requirements and also additional improvements made since our last inspection.

Overall the practice is rated as good, the practice is rated as good for providing safe services.

Our key findings were as follows:

• The practice had ensured that all staff undertaking chaperone duties had a Disclosure and Barring Scheme (DBS) check in place to ensure patient safety is fully considered.

• The practice had reviewed systems that identified, recorded and supported patients who were also carers; the practice had increased the number of patients that it had identified as carers from 88 (1.5% of the patient list) in June 2016 to 106 (1.8% of the patient list) in February 2017. The practice had introduced a new system to identify carers when they registered as a new patient at the practice.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice