Letter from the Chief Inspector of General Practice
We carried out an announced comprehensive inspection at Trinity and Bowthorpe Surgery on 11 September 2015. Overall the practice is rated as good.We found the practice to be safe, effective, caring, responsive to people’s needs and well-led. The quality of care experienced by older people, by people with long term conditions and by families, children and young people is good. Working age people, those in vulnerable circumstances and people experiencing poor mental health also receive good quality care.Our key findings were as follows:
- The practice had a good understanding of the needs of the practice population and services were offered to meet these.
- Patients were satisfied with the service and felt they were treated with dignity, care and respect and involved in their care.
- There were systems in place to provide a safe, effective, caring and well run service. Practice staff were kind and caring and treated patients with dignity and respect.
- The practice was safe for both patients and staff. Robust procedures helped to identify risks and where improvements could be made.
- The clinical staff at the practice provided effective consultations, care and treatment in line with recommended guidance.
- The practice had strong visible leadership and staff felt supported by the management and were involved in the vision of providing high quality care and treatment. The practice proactively sought feedback from staff and patients, which it acted on.
We saw areas of outstanding practice:
- All GP partners at the practice undertook sessions with the local out of hours service to ensure continuity of care for the practice patient population.
- The practice continued to provide an unfunded acupuncture service to patients where required.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice