The Care Quality Commission
  • Doctor
  • GP practice

Trinity and Bowthorpe Medical Practice Also known as Bowthorpe Health Centre

Overall: Good read more about inspection ratings

Bowthorpe Main Centre, Wendene, Norwich, Norfolk, NR5 9HA (01603) 748043

Provided and run by:
Trinity and Bowthorpe Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Trinity and Bowthorpe Medical Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Trinity and Bowthorpe Medical Practice, you can give feedback on this service.

27 November 2019

During an annual regulatory review

We reviewed the information available to us about Trinity and Bowthorpe Medical Practice on 27 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

11 September 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Trinity and Bowthorpe Surgery on 11 September 2015. Overall the practice is rated as good.We found the practice to be safe, effective, caring, responsive to people’s needs and well-led. The quality of care experienced by older people, by people with long term conditions and by families, children and young people is good. Working age people, those in vulnerable circumstances and people experiencing poor mental health also receive good quality care.Our key findings were as follows:

  • The practice had a good understanding of the needs of the practice population and services were offered to meet these.
  • Patients were satisfied with the service and felt they were treated with dignity, care and respect and involved in their care.
  • There were systems in place to provide a safe, effective, caring and well run service. Practice staff were kind and caring and treated patients with dignity and respect.
  • The practice was safe for both patients and staff. Robust procedures helped to identify risks and where improvements could be made.
  • The clinical staff at the practice provided effective consultations, care and treatment in line with recommended guidance.
  • The practice had strong visible leadership and staff felt supported by the management and were involved in the vision of providing high quality care and treatment. The practice proactively sought feedback from staff and patients, which it acted on.

We saw areas of outstanding practice:

  • All GP partners at the practice undertook sessions with the local out of hours service to ensure continuity of care for the practice patient population.
  • The practice continued to provide an unfunded acupuncture service to patients where required.

Professor Steve Field (CBE FRCP FFPH FRCGP)

Chief Inspector of General Practice

17 February 2014

During a routine inspection

Staff members said that the practice took steps to ensure that patients were respected and involved. We were told that the design of the premises meant that consulting rooms were away from reception and waiting areas, to ensure that discussions were confidential and could not be overheard. Health professionals explained how they gave information to patients and how they discussed possible options when these were available. One patient told us "I can't fault the place. They treat me like a person."

Computerised records were completed in a consistent style and gave clear information about each patient and the consultations that had been carried out. The system for registering new patients ensured that those with ongoing health care needs could be assessed quickly by a GP. We noted that the practice offered evening appointments every Monday and also operated a Saturday morning clinic. A patient said "You can always speak to someone if you need to." This showed that the practice had made reasonable adjustments to reflect the needs of its patients.

Staff members were able to tell us about how they would raise concerns if they suspected that a patient may be at risk of abuse. The practice had good links with the local safeguarding team. Safeguarding issues could be discussed at the practice's daily mid-morning meeting. A range of audits was in place to evaluate various aspects of the practice. On the day of our inspection the practice was undergoing a medications audit.