The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Joseph Rizzo-Naudi

Overall: Good read more about inspection ratings

49 Oving Road, Whitchurch, Aylesbury, Buckinghamshire, HP22 4JF (01296) 641203

Provided and run by:
Dr Joseph Rizzo-Naudi

Important: The provider of this service changed. See new profile

All Inspections

16 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Joseph Rizzo-Naudi, more commonly known as Whitchurch Surgery on 16 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • High standards were promoted and owned by all practice staff with evidence of team working across all roles.

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • The practice had a clear leadership structure, effective governance system in place, was well organised and actively sought to learn from performance data, incidents and feedback.

  • Procedures were in place for monitoring and managing risks to patient and staff safety.

  • Feedback from patients about their care was consistent and highly positive.

  • Outcomes for patients who use the service were not always consistent which may have impacted on the quality of care and treatment received. Nationally reported Quality and Outcomes Framework (QOF) data, for 2014/15, showed the practice had obtained 84% of the total number of points available to them for providing recommended care and treatment to patients. We saw low levels of exception reporting and inconsistent QOF coding which impacted the total points obtained.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.

However, there were areas of practice where the provider needs to make improvements. Importantly the provider should:

  • Review how carers are identified and recorded on the patient record system to ensure information, advice and support is made available to them.

  • Develop and implement a clear action plan, to ensure quality outcomes specifically diabetes and mental health related indicators are correctly coded and recorded.

Professor Steve Field CBE FRCP FFPH FRCGP 

Chief Inspector of General Practice

11 February 2014

During a routine inspection

People expressed satisfaction with the practice and explained how they were involved in making decisions about the treatment they received. People told us they were treated with dignity and respect when they called or visited the practice. Gender issues were considered and all staff were trained as a chaperone if this was requested or required.

We found there were appointments each day which were kept free for people who needed one at short notice. People said they never had any problem getting to see the doctor and were confident the doctor understood their medical conditions and helped them with treatment that met their needs.

People's care and treatment reflected relevant research and guidance. Where a patient diagnosis could not be treated by the GP, they were promptly referred on to another service such as a consultant at a hospital.

The practice took a positive approach to ensure the needs of the most vulnerable patients with mental health, dementia or communication difficulties were met. Staff were familiar with safeguard procedures.

All staff employed were subjected to character checks and trained staff had their registration to practice verified.

A system to assess and monitor the quality of service that people received were in place and people's views listened to. Friends of Whitchurch practice were actively involved in improving patient care.