We carried out an announced comprehensive inspection at Dysart surgery on 12 February 2019 as part of our inspection programme. We previously carried out an announced comprehensive inspection at Dysart surgery on 10 February 2015. Overall the practice was rated as outstanding. It was rated as outstanding for providing effective, responsive and caring services. The relevant reports can be downloaded from:
We based our judgement of the quality of care at this service on a combination of:
- what we found when we inspected
- information from our ongoing monitoring of data about services and
- information from the provider, patients, the public and other organisations.
We rated the practice as outstanding for providing responsive services because:
- Services were tailored to meet the needs of individual patients. They were delivered in a flexible way that ensured choice and continuity of care.
- There were innovative approaches to providing integrated person-centred care.
- The practice had identified areas where there were gaps in provision locally and had taken steps to address them.
We found that the practice was outstanding for its treatment of people whose circumstances may make them vulnerable and people experiencing poor mental health (including people with dementia). It was rated as good for its treatment of all older people, people with long-term conditions, families, children and young people and working age people (including those recently retired and students).
We have rated this practice as good overall and good for providing safe, effective, caring responsive and well led services.
We found that:
- The practice provided care in a way that kept patients safe and protected them from avoidable harm.
- Patients received effective care and treatment that met their needs.
- Staff dealt with patients with kindness and respect and involved them in decisions about their care.
- The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
The practice should continue to review ways to improve uptake of childhood immunisations and cervical screening.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care.