During an assessment under our new approach
Date of Assessment: 7 May to 19 May 2026.
Holbrook Surgery is a GP service delivering General Medical Services to approximately 8000 people, under a contract held with NHS England. They have a branch site at Shotley. The National General Practice Profile showed 96.2% of people registered are White, 1% Asian, 1.6% Mixed, 0.9% Black and 0.3% Other. Information published by Office for Health Improvement and Disparities showed that deprivation within the service population group was in the 8th decile (8 of 10). The lower the decile, the more deprived the service population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
As a result of this assessment, we rated the service as requires improvement in safe and well led, and good in effective, caring and responsive. This gave the service a new overall rating of requires improvement.
At this assessment we found the service did not have safe and secure systems to manage medicines, their associated risks and related stationery. The provider’s governance systems did not always identify, effectively monitor and address areas for improvement we found during this assessment. However, people were involved in assessments of their needs and received effective care and treatment. Staff treated people with dignity and respect and involved them in decisions about their care.
We found 2 breaches of regulation, 1 for safe care and treatment and 1 for good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.