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Dr Rajpreet Millan Good Also known as Whitwell Surgery

Inspection Summary


Overall summary & rating

Good

Updated 13 November 2019

We carried out an announced comprehensive inspection at Dr Rajpreet Millan (also known as Whitwell Surgery) on 28 September 2016. Overall the practice was rated as inadequate and placed into special measures.

We carried out an announced focused inspection at Dr Rajpreet Millan on 15 February 2017. This inspection was undertaken to follow up on a Warning Notice we issued to the provider. We found the practice had complied with the warning notice we issued and had taken the action required to comply with legal requirements.

We carried out an announced comprehensive inspection at Dr Rajpreet Millan on 29 June 2017. This inspection that was undertaken following the period of special measures. Overall the practice was rated as good and the practice was taken out of special measures.

The inspection reports can be found by selecting the ‘all reports’ link for Dr Rajpreet Millan on our website at www.cqc.org.uk.

We carried out an announced comprehensive inspection at Dr Rajpreet Millan on 24 September 2019 following our annual review of the information available to us including information provided by the practice.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected,
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Implement a process to monitor the management of referral letters.
  • Continue to take steps to improve uptake of child immunisations and women attending for their cervical screening.
  • Continue to review and take steps to improve performance in relation to National GP Patient Survey results.
  • Continue to take steps to review and improve patient confidentiality at the front desk.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas

Safe

Good

Effective

Good

Caring

Good

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Good

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Good

People whose circumstances may make them vulnerable

Good